Refund policy
At Vadhar Vision Care, we want you to be satisfied with your purchase. Please read the following policy carefully before requesting a return or refund.
Returns
We offer a 5-day return policy, which means you have 5 days from the date of delivery to request a return.
To be eligible for a return, the product must:
- Be in the same condition in which you received it.
- Be unused and unworn.
- Have all original tags and packaging intact.
- Include the original invoice, receipt, or valid proof of purchase.
To initiate a return, please contact us at svadhar2@gmail.com within 5 days of receiving your order.
Returns requested after 5 days from the date of delivery will not be accepted.
Once your return request is approved, we will provide you with the return shipping instructions. Products sent back without first requesting and receiving return approval may not be accepted.
You can contact us at svadhar2@gmail.com for any questions regarding your return.
Damaged, Defective, or Incorrect Products
Please inspect your order immediately upon delivery.
If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible and preferably within 5 days of delivery.
Please provide your order number along with clear photographs or videos of the product and packaging. Our team will inspect the issue and determine the appropriate resolution.
Non-Returnable Products
Certain products may not be eligible for return, including:
- Products that have been worn, used, altered, or damaged after delivery.
- Products without their original packaging, tags, or accessories.
- Customized or personalized eyewear.
- Prescription lenses or products made specifically according to a customer's prescription, unless the product is defective or incorrectly supplied by us.
- Products purchased during a sale or special promotional offer, unless otherwise specified.
- Gift cards.
If you are unsure whether your product is eligible for return, please contact us before sending it back.
Exchanges
We currently do not offer direct exchanges.
If you wish to purchase a different product, you may return the eligible product in accordance with this policy. Once the returned product has been received and successfully inspected, you may place a new order for the desired product.
Return Shipping
Return shipping instructions will be provided after your return request has been reviewed and approved.
Where the return is due to a defective, damaged, or incorrect product supplied by Vadhar Vision Care, the applicable return shipping arrangements will be communicated to you separately.
Refunds
Refunds are not processed immediately upon approval of a return request.
Once we receive the returned product, our team will inspect the product to verify that it meets the return conditions outlined in this policy.
If the returned product passes inspection and the refund is approved:
- The refund will be processed to the original payment method used for the purchase.
- The refund will be initiated after the returned product has been received and inspected.
- The time taken for the refund to reflect in your account may vary depending on your bank, card issuer, or payment service provider.
If the returned product does not meet our return conditions, the refund may be rejected.
Please note that requesting a return does not automatically guarantee a refund. Refund eligibility will be determined after the returned product has been received and inspected.
Contact Us
For return or refund-related queries, please contact:
Vadhar Vision Care
Email: svadhar2@gmail.com
Phone / WhatsApp: 9967199040
Business Hours: 10:00 AM – 9:00 PM
Important: All return requests must be initiated within 5 days from the date of delivery. Refunds will only be processed after the returned product is received and successfully inspected by Vadhar Vision Care.