Shipping policy

At Vadhar Vision Care, we are committed to delivering your eyewear safely, securely, and on time. This Shipping Policy applies to all orders placed through our Shopify website and delivered within India.

1. Shipping Locations

We currently ship our products across India, subject to serviceability by our courier partners.

Orders are delivered to the address provided at checkout. Please ensure your name, mobile number, PIN code, and complete address are accurate to avoid delivery delays.

2. Order Processing Time

Orders are processed within 1–3 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
Prescription eyewear may require additional processing time for lens customization and quality checks.

3. Delivery Timeline

After dispatch, estimated delivery times are:

Metro cities: 2–5 business days
Other cities & towns: 3–7 business days
Remote locations: 5–10 business days

Please note that these are estimated timelines and may vary due to courier delays, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.

Vadhar Vision Care may occasionally offer free shipping during promotional campaigns or on qualifying orders.

5. Order Tracking

Once your order is shipped, you'll receive a tracking link via Email, SMS, or WhatsApp so you can monitor your shipment in real time.

6. Delayed Deliveries

If your order is delayed beyond the estimated delivery period, please contact our customer support team. We'll coordinate with our courier partners to provide an update as quickly as possible.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an order is returned due to an incorrect address, incorrect PIN code, or repeated failed delivery attempts, additional shipping charges may apply for re-dispatch.

8. Damaged or Tampered Packages

If your package appears damaged or tampered with upon delivery:

Take clear photos or videos before opening the package.
Record an unboxing video whenever possible.
Contact us within 48 hours of delivery with your order number and supporting evidence.

We'll review the case and assist you with the appropriate resolution.

9. Undelivered or Returned Orders

If a shipment is returned because the recipient was unavailable or the delivery address was incorrect, please contact us to arrange re-delivery. Additional shipping charges may apply.